Picking out valuable bits of feedback from customer support chat is difficult due to which user requests often go unheard. With Olvy for Intercom, you can quickly push customer feedback you receive to your product team to help them understand the users better and ship and fix things your users are asking for. Olvy on Intercom allows you to view all feedback that user has submitted and helps you automatically close the loop when something your users have asked for goes live.

Setting Up the Integration

Head over to Olvy's Workspace > Integrations.open in new window

  1. Here you will find Intercom and you can authorise your Intercom Customer Support with Olvy's Workspace.

  2. Go your Intercom Inbox and add the Olvy widget to the Inbox sidebar by clicking on "Customize".

That's it! Your Intercom Integration is ready to caputre user feedback and push it to Olvy!

Capturing Feedback with Intercom Integration

Once you are done with integrating Intercom with Olvy -

  1. You will then see an option to "Create a New Feedback", click on it.

  2. You will then be shown a form where you can fill in the user feedback you want to push to Olvy. Add your message and click on "Create Feedback", and the feedback will be added to Olvy.

Alternatively, You can also quickly push a conversation message directly to Olvy by tagging it with "olvy" and Olvy will automatically import it for you.

You can move over to message activity in Feedback, here you can send an announcement to your users and inform them about anything you ship that they had asked for and finally complete the loop to deliver customer delight.

Summing up, Olvy's Intercom Integration helps you with -

Pushing relevant feedback directly from Intercom and analyzing all the feedback in one place.

  1. Automatically create user profiles once any feedback is pushed to Olvy.

  2. Communicate with all the users who gave feedback for all the research and communication purposes.

  3. Send out announcements to all the relevant users once you ship something they've asked for.

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Feedback

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Arnob Mukherjee
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Feedback
  • Feedback from @Bohdan Kononets
    Apr 24
    Hey @MotionHQ Team, It’s super hard to navigate between pages in Motion. It would be great if we can get Tabs in Lotion same as Superhuman’s
    Desktop app or Figma’s app.
    Negative 80 %
    Select Type
    Bohdan Kononets
    Add Tags
  • Feedback: “I need Tabs in Motion”
    Hi MotionHQ Team,
    I have been enjoying your app, we @acme group have our second brain on Motion.
    We use Motion extensively and there are a lot of pages that we usually need to switch between.
    It’s easier to open multiple pages on browser but for desktop app it comes hard to reference between different pages.

    We would love to see if I can open multiple pages inside the Motion’s desktop app.

    Thanks,
    Andrey
    Negative 70 %
    Select Type
    Bohdan Kononets
    Add Tags
  • Need Tabs in Desktop app
    Apr 24
    Hey Folks,
    Have been struggling to go back and forth, to take references from different pages. My use case I write long form articles in
    Motion and I want to open multiple pages while I am writing. It would be great If I can open multiple tabs in Motion on Desktop
    App
    Negative 50 %
    Select Type
    Bohdan Kononets
    Add Tags
  • Tabs in Desktop App
    Apr 24
    Hey Folks,
    Have been struggling to go back and forth, to take references from different pages. My use case I write long form articles in
    Motion and I want to open multiple pages while I am writing. It would be great If I can open multiple tabs in Motion on Desktop
    App
    Negative 30 %
    Select Type
    Maria Soloveva
    Add Tags

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ready to start?

get started for free