Managing valuable feedback on Slack is difficult and as a community grows around your brand, it becomes near impossible to keep a track of all the feedback and keep those members informed whenever you ship something they asked for.
With Olvy’s Slack Integration, we help you do just that. Once you set up your Slack Integration, you can very easily keep a log of all the valuable feedback in one place, get insights from the collected feedback and finally close the loop with your users once you ship something they've asked for.
Setting Up the Integration
Move to Olvy’s Workspace Settings > Integrations.open in new window
Here you’ll see a list of integrations and once you find Slack, authorize your Slack Workspace with Olvy.
Now Olvy’s Slack bot has entered your workspace, invite (/invite Olvy) Olvy to whichever channel you want to capture feedback from.
Now you are all set to push a feedback to Olvy!
Completing the Feedback Loop
Once you’ve shipped something your users on Slack had asked for, it’s time to delight them with the new product updates. You can communicate, make announcements or publish a release note to inform your users directly from Olvy.
Communicating via feedback
Whenever you push feedback from Slack, Olvy automatically creates a user profile of that user and stores this feedback.
You can open this feedback and move over to Message activity.
Here you can send across a message to your user directly.
Informing via Issues
You can create an issue and attach relevant feedback with them for your engineers and product teams to work on it.
Once these issues are resolved, you can move over to announcements to inform users.
You can send out a message to multiple users attached at the same time.
Summing up, Olvy’s Slack Integration helps you with -
Pushing relevant feedback directly from Slack and analyzing all the feedback in one place.
Automatically create user profiles once any feedback is pushed to Olvy.
Communicate with all the users who gave feedback for all the research and communication purposes.
Send out announcements to all the relevant users once you ship something they've asked for.
Inform your community members on Slack whenever you publish a release note.