If you have a community around your product on Discord, chances are that you get a lot of valuable feedback there. With any community with more than a few members, it becomes difficult to keep track of all the feedback you receive and keep those members informed whenever you ship something they’ve asked for.

Olvy's Discord integration helps you solve this problem. Once set up you can push any message you receive in your Discord community to Olvy, and we will give you insights on top of all the user feedback you've pushed to Olvy, and help you convert the common themes from your user feedback into your engineering roadmap, and finally close the loop with your users once you ship something they've asked for.

Setting Up the Integration

Head on over to your Workspace Settings and then go to the Integrations page.open in new window

  1. You will see a list of all integrations Olvy supports, find Discord in the list and click on "Setup"

  2. You will then be redirected to Discord to select the server you want to add Olvy to, and then authorize Olvy to access your messages. We need these permissions to access the messages in your Discord community and automatically keep your users informed with all new updates you ship.

  3. That's it. You will be redirected back to Olvy with your integration completely set up.

Completing the Feedback Loop

Once you’ve shipped something your users on Discord had asked for, it’s time to delight them with the new product updates. You can communicate, make announcements or publish a release note to inform your users directly from Olvy.

  • Communicating via Feedback

  1. Whenever you push feedback from Discord, Olvy automatically creates a user profile of that user and stores this feedback.

  2. You can open this feedback and move over to Message activity.

  3. Here you can send across a message to your user directly.

Communicating via Issues

  1. You can create an issue and attach relevant feedback with them for your engineers and product teams to work on it.

  2. Once these issues are resolved, you can move over to announcements to inform users.

  3. Here you can send out an announcement to multiple users and to multiple sources attached with this issue, all in just one click.

Summing up, Olvy’s Discord Integration helps you with

  1. Pushing relevant feedback directly from discord and analyzing all the feedback in one place.

  2. Communicate with all the users who gave feedback for all the research and communication purposes.

  3. Olvy automatically creates a user profile once feedback is pushed to Olvy.

  4. Send out announcements to all the relevant users once you ship something they've asked for.