Discord

Olvy's Integration for Discord offers a seamless solution for handling user feedback within Discord communities. As the number of members in a community grows, so does the challenge of tracking and leveraging valuable user insights. Olvy's Discord integration tackles this by providing a well-organized system for collecting, analyzing, and acting upon user feedback directly from Discord channels.

Setting Up the Integration

Start by navigating to Olvy’s Workspace Settings and selecting Integrations. Locate Discord in the list and authorize your Discord Server with Olvy. Following authorization, you'll need to invite Olvy’s Bot to the channels you wish to monitor for feedback. This setup grants the bot permission to access messages for both manual and automatic feedback logging and enables it to notify the community about processed feedback or newly published releases.

Why Add @Olvy to a Discord Channel?

• Manual Feedback Push: Empowers Olvy to gather message author information to accurately attribute feedback.

• Automatic Feedback Import: Allows the bot to scan messages for feedback automatically, ensuring comprehensive feedback capture.

• Notifications: Enables the community to receive instant updates within Discord about new feedback and releases, keeping everyone engaged and informed.

Pushing Feedback to Olvy

Users can push feedback to Olvy by right-clicking on a message to select the "Push to Olvy" option or by using a specific emoji reaction (such as 📝) predefined in the integration settings. This approach makes submitting feedback as straightforward as participating in a regular Discord chat.

Completing the Feedback Loop

Once feedback is collected in Olvy, several features allow for effective action on this information:

• Analyzing Feedback: Olvy analyzes the feedback to highlight prevalent themes and user needs, aiding in prioritizing development efforts.

• Direct Communication: Enables sending personalized messages to users based on the feedback they provided, fostering a closer community connection.

• Issue Tracking: Associates feedback with specific tasks or issues for the engineering or product teams, facilitating a smooth transition from feedback to feature development or problem resolution.

• Announcements: Allows for the announcement of new features or bug fixes that address the community's feedback, effectively closing the feedback loop and boosting user satisfaction.

Configuring Your Integration

The Discord integration is fully customizable to meet your community's unique needs:

• Automatic Feedback Channels: Designate specific channels from which Olvy will automatically collect feedback.

• Reaction to Import Feedback: Select a custom emoji that users can react with to easily submit feedback to Olvy.

• Message Acknowledgement: Tailor how Olvy’s bot acknowledges feedback submissions to maintain the desired level of interaction within your channels.

• Notifications: Configure Olvy to alert your Discord community about the latest feedback and release updates, ensuring continuous engagement.