Crisp

Olvy's integration with Crisp transforms how customer feedback from chat support is utilized, making it straightforward to capture, analyze, and act on user requests. This integration addresses the common issue where valuable feedback from customer support chats might go unnoticed or unaddressed due to the volume of interactions. By connecting Crisp Customer Support with Olvy's Workspace, businesses can directly push customer feedback to Olvy, ensuring that user requests are heard and acted upon efficiently.

Setting Up the Integration

The setup process for integrating Crisp with Olvy is designed to be quick and user-friendly. Within Olvy’s workspace settings, users can navigate to the Integrations tab, select Crisp, and then authorize the connection between Crisp Customer Support and Olvy's Workspace. This simple process readies the Crisp integration for capturing user feedback and pushing it to Olvy.

Capturing Feedback with Crisp Integration

With the integration complete, capturing feedback from Crisp becomes an effortless process. Users will see an option to "Create Feedback" within their Crisp interface. Upon clicking this, they are presented with a form to input the user feedback they wish to push to Olvy. After adding the message and clicking on "Create Feedback," the feedback is logged into Olvy for further action.

This integration not only facilitates the collection of feedback but also ensures that all user interactions and feedback are visible in one place. By viewing all feedback submitted by a user, businesses can provide contextually rich support and make informed decisions based on comprehensive user insights.

Closing the Feedback Loop

A crucial advantage of Olvy's Crisp integration is its ability to automatically close the feedback loop with users. Once a product update or fix is shipped — addressing the feedback users have provided — businesses can easily inform users through announcements sent from Olvy. This direct communication ensures users are aware that their feedback has been valued and acted upon, enhancing customer satisfaction and loyalty.

Benefits of Olvy’s Crisp Integration

• Direct Feedback Push: Easily push relevant feedback from Crisp into Olvy, centralizing feedback management.

• Automatic User Profile Creation: Streamline the process of analyzing feedback and communicating with users by automatically creating user profiles once feedback is pushed to Olvy.

• Enhanced Communication: Effectively communicate with users who have provided feedback, making it simple to inform them about updates or fixes they’ve requested.

• Customer Delight: By closing the feedback loop and informing users about the actions taken based on their feedback, businesses can significantly enhance user satisfaction.