No. of Users
4 million users
San Francisco, California, United States
As a product-based company, user feedback is of paramount importance for LottieFiles. With their previous multi-channel approach to user feedback, including direct communication with support agents, social media feedback, feature requests, and closed user testing sessions, LottieFiles was lacking a proper system to analyze and track the data. With over 200 feedback responses on a new product release, LottieFiles realized they needed a more efficient solution. That's when they decided to give Olvy a try.
"Before implementing Olvy, our user feedback process used a multi-channel approach, such as direct communication with support agents via Slack, social media feedback, feature requests submitted through our platform, and closed user testing sessions."
Integrating Olvy with Canny via Slack, internal databases for user interviews and feedback, and soon with Zendesk tickets, has enabled LottieFiles to simplify their feedback collection and management. By bringing all their feedback together in one place, Olvy has made it easier for the product and design teams at LottieFiles to analyze, prioritize, and act on user requests.
The teams appreciate how Olvy has simplified the process of gathering and analyzing feedback from various sources. It facilitates the prioritization of user requests, integration with Linear to manage tickets, and eliminates the need for two distinct sources of information. The team also finds it convenient to use the announcement widgets to inform users when a feature or fix is released, enhancing user experience and saving time.
Olvy has enabled LottieFiles to track customer sentiment and analyze feedback and interactions, helping them to gauge overall sentiment and identify patterns and trends. This data-driven approach has enabled LottieFiles to make informed decisions about product development and customer engagement strategies. The release of their Lottie Editor, with feature requests received via Canny, and closed the loop on these requests with Olvy, has allowed LottieFiles to notify their users about new features and meet their needs.
"Olvy has enabled us to track customer sentiment and analyze feedback and interactions, helping us to gauge overall sentiment and identify patterns and trends. This data-driven approach has enabled us to make informed decisions about product development and customer engagement strategies.
For instance, we used Olvy as part of the release of our Lottie Editor. We received many feature requests via Canny, and Olvy allowed us to ship and close the loop on these requests. This enabled us to notify our users about the new features and ensure that we are meeting their needs."
Maintaining an up-to-date changelog, which is maintained by the product team at LottieFiles, has resulted in improved communication and transparency with their users. Keeping their changelog up-to-date has been an effective way to build trust with users and demonstrate the value of the product team's efforts.
With Olvy, LottieFiles has seen a drastic reduction in time spent managing feedback. Each team used to invest a significant amount of time and energy into managing feedback each week, taking anywhere from one hour or more of their valuable time. With Olvy, this time has been reduced to just 20 minutes or less. The integration of multiple feedback sources, as well as the ability to analyze and prioritize these sources in one place, has made the entire process much more efficient and manageable, enabling teams to be much more productive.
LottieFiles’ experience with Olvy highlights the power of the platform in streamlining user feedback management. By integrating multiple feedback sources, analyzing and prioritizing feedback in one place, and maintaining an up-to-date changelog, LottieFiles has seen improved communication, transparency, and productivity, allowing them to make informed decisions about product development and customer engagement strategies.