No. of Users
30+ million users monthly
Marc Gimeno, the head of product at Ready Player Me, oversees a multidisciplinary team working on the company's avatar solution implemented by thousands of applications globally, catering to diverse industries, including video games, education, and social networks. As the world's leading avatar platform used by 10,000+ developers, they prioritize being user-centric to best serve their users.
Before using Olvy, Ready Player Me was collecting feedback manually without any proper system in place, which posed significant challenges since they were collecting feedback from multiple channels such as Slack, Discord community of 70,000+ users, HubSpot, user calls, feedback from the internal team of 80+ employees and 30+ million users monthly, survey widget on their website, etc.
Moreover, Ready Player Me is integrated with 9,000+ apps or games, and it has been a nightmare for such a large-scale company to manually manage and analyze feedback from all these places.
"The biggest challenge before we started using Olvy was that our feedback was super scattered. The other challenge we faced was feedback that got lost.
So, on the one hand, it was the amount of time we were investing, but more important than that, the amount of missed opportunities that were going under the radar."
Considering these challenges, Ready Player Me adopted Olvy to streamline its feedback management. Integrating Olvy with Discord, Slack, and HubSpot, the team created a unified feedback channel, consolidating insights from various sources. They also made use of the most stand-out feature of Olvy, the feedback widget, which further enhanced the process, providing a seamless way for their users to submit feedback and for the team to gather valuable insights. They leverage the widget's visual customization options to create a more native feel for their users.
The transition to Olvy profoundly impacted Ready Player Me's product development process. With feedback now centralized, the product team found more confidence in their decision-making. The scattered and time-consuming process of gathering feedback reduced significantly, allowing the team to focus more on qualitative analysis.
"The time spent on gathering feedback has significantly reduced. Now, we spend more time on qualitative analysis than gathering the information. The whole analysis process now takes 50% less time as we don't have to gather information from different sources."
Using Olvy also led to the identification of technical improvements in Ready Player Me. Now, developers report issues directly through the platform, creating a backlog of technical enhancements in Olvy that need attention. This real-time feedback loop facilitated a more proactive approach to technical problem-solving for them. Olvy also plays a crucial role in shaping the future product roadmap for Ready Player Me.
"Olvy insights is one of the most crucial things we take into account for coming up with our roadmap. It has empowered our team to proactively gather and check feedback daily or weekly, instilling confidence that we are now gathering feedback in the right place.
During intensive quarterly planning sessions, Olvy becomes a crucial tool for identifying key topics and trends from the past quarter, providing valuable inputs for shaping our roadmap."
Marc Gimeno highlighted Ready Player Me's positive experience with Olvy, noting the platform's proactive support and swift solutions to implementation challenges. For someone starting out with Olvy, as Ready Player Me continues to integrate Olvy into its workflow, he suggests starting small and gradually incorporating the platform.
Ready Player Me's journey with Olvy showcases the transformative power of a centralized feedback management system. By adopting Olvy, they not only streamlined their feedback processes but also gained a more holistic understanding of user sentiments and technical needs. It highlights the importance of investing in tools that enhance communication, transparency, and efficiency in product development.