Arnob Mukherjee - Blog | Inside Olvy (Page 3)

Arnob Mukherjee

Building Olvy

Tips to deliver exceptional Customer Service (+Examples)

Tips to deliver exceptional Customer Service (+Examples)

In today’s world, every single product has its alternative. No matter how good your product is there are always chances of losing customers. The only thing that differentiates a company and its product from its competitors is the customer service they deliver to its customers. Customer service and interaction

Tips to build your customer roadmap

Tips to build your customer roadmap

Every business needs to deliver a great customer experience to grow itself in the market. Since customers are the core of every business, no business can expect growth without taking care of its customers. To deliver a quality experience to customers, businesses need to build a roadmap, to begin with.

What is a feedback loop?

What is a feedback loop?

Customers are the backbone of every business. Without customers, a business cannot thrive in the market. It’s essential for a business to know what their customers think and say about their brand, products, and services. A feedback loop can help you in finding this out. Customer feedback can help

Sales Documentation

Sales Documentation

Today’s customers are not like the past ones. Customers nowadays are intelligent and outspoken. They know everything about you as there are various sources of information for them other than your sales representatives. Before making any decision, customers listen, compare, and analyze other products. One bad experience and you

Announcing Olvy Feedback ✨

Notes from the Founders Featured

Olvy Feedback - Now in Beta 🎊

TL, DR; We’re building something new. Olvy Feedback 🌟. Check us out on beta.olvy.co [https://beta.olvy.co/] and join the waitlist. First, a story It was 2021, we had just launched our release notes product, became #1 Product of the Day on ProductHunt [https://www.producthunt.com/

What is the voice of customers?

What is the voice of customers?

The thing that makes businesses successful is the Voice of the Customer program that is used to understand customers. Businesses that pay close attention to what their customers are saying succeed in the market. Higher customer retention and increased business revenue determine the success of businesses which is only possible

Questions to ask customers about your product

Questions to ask customers about your product

Whether you are about to launch a product or you have already launched one in the market, it’s essential to identify what your customers think about your product, features they like or dislike, and many such things. Knowing your product from your customers’ viewpoint will help you to enhance

How to write release notes?

How to write release notes?

Only a few percent of customers consider release notes as an important document. Most of the customers don't pay attention to release notes as they seem to be more technical. However, release notes are important for companies and even for customers as they will be on the same page with

Product Feedback Surveys

Customer Needs Featured

Product Feedback Surveys

Understanding customers and knowing their choices and interests is essential for the long-term growth and retention of your product in the market. So, whether you launch a new product or make changes to the existing one, work according to your customers. Now the question is how to know what customers

How to conduct a customer needs assessment?

How to conduct a customer needs assessment?

The growth of every business depends on its customers. Customers have the power to determine the sustainability and success of your business. Happy customers result in increased retention rates, lifetime value, and a popular brand image. Therefore it's crucial to identify customer needs and assess those needs to gain happy

What is a Customer Effort Score?

What is a Customer Effort Score?

Your company’s greatest assets are your customers and the relationship that you share with them. So, you should be aware of what your customers think about your product and how much your customers are satisfied by it. Various ways can be used to measure customer satisfaction scores. One of

How to keep a changelog?

How to keep a changelog?

Documenting a journey is exciting. Just like you have your images from childhood as memories, here is a changelog just like an album that documents the journey of your product. It reflects how your product has evolved since its existence. Changelogs have various other benefits such as improving customer engagement,

Creating a Compelling Product Roadmap

Product Management Featured

Creating a Compelling Product Roadmap

A Product Manager(PM)'s roles and responsibilities vary from company to company, depending upon the size of the organization and the industry it's functioning in. However, the common thing for all PMs is to come up with a roadmap. So, what is a RoadMap? A roadmap is, typically, an

Product Analytics Essentials

Best Practices Featured

Product Analytics Essentials

We all know about the number of products available in the market, so to ensure that your product is providing the best possible experience to your customers is really important. Since there are many alternatives present, the customers aren’t bound to use your product. This is where product analytics

Olvy vs. Headway

Olvy vs. Headway

Changelog! What? A changelog [https://releases.olvy.co/] is a curated list of notable changes for each version of a project. Why? It makes for contributors and users to exactly know the notable changes made between each release of the project easily. But which changelog tool to choose is a

Olvy vs. ReleaseNotes.io

Olvy vs. ReleaseNotes.io

Changelog! What? A changelog [https://releases.olvy.co/] is a curated list of notable changes for each version of a project. Why? It makes for contributors and users to exactly know the notable changes made between each release of the project easily. But which changelog tool to choose is a

Olvy vs. Noticeable

Olvy vs. Noticeable

Changelog! What? A changelog [https://releases.olvy.co/] is a curated list of notable changes for each version of a project. Why? It makes for contributors and users to exactly know the notable changes made between each release of the project easily. But which changelog tool to choose is a

Olvy vs. Beamer

Olvy vs. Beamer

Changelog! What? A changelog [https://releases.olvy.co/] is a curated list of notable changes for each version of a project. Why? It makes for contributors and users to exactly know the notable changes made between each release of the project easily. But which changelog tool to choose is a

Why are we writing?

Notes from the Founders Featured

Why are we writing?

Hi Builders, We find ourselves writing this letter to you, because our lives, like yours revolve around software. We spend our days building, selling, or using software. It's something you do daily, something that is always on your mind, has to be perfect. It becomes your goal to build the