6 posts

What is a feedback loop?

by Arnob Mukherjee in Feedback

Customers are the backbone of every business. Without customers, a business cannot thrive in the market. It’s essential for a business to know what their customers think and say about their brand, products, and services. A feedback loop can help you in finding this out. Customer feedback can help...

How to respond to negative feedback?

by Arnob Mukherjee in Feedback

Happy and satisfied customers are an asset to a company. One happy customer can bring new customers to you whereas one unhappy customer can take away existing customers as well. The real power of businesses lies in their customers. Whenever a customer is unhappy and gives negative feedback, it’s...

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