In today’s world, every single product has its alternative. No matter how good your product is there are always chances of losing customers. The only thing that differentiates a company and its product from its competitors is the customer service they deliver to its customers. Customer service and interaction
Every business needs to deliver a great customer experience to grow itself in the market. Since customers are the core of every business, no business can expect growth without taking care of its customers. To deliver a quality experience to customers, businesses need to build a roadmap, to begin with.
Today’s customers are not like the past ones. Customers nowadays are intelligent and outspoken. They know everything about you as there are various sources of information for them other than your sales representatives. Before making any decision, customers listen, compare, and analyze other products. One bad experience and you
The thing that makes businesses successful is the Voice of the Customer program that is used to understand customers. Businesses that pay close attention to what their customers are saying succeed in the market. Higher customer retention and increased business revenue determine the success of businesses which is only possible
Understanding customers and knowing their choices and interests is essential for the long-term growth and retention of your product in the market. So, whether you launch a new product or make changes to the existing one, work according to your customers. Now the question is how to know what customers
The growth of every business depends on its customers. Customers have the power to determine the sustainability and success of your business. Happy customers result in increased retention rates, lifetime value, and a popular brand image. Therefore it's crucial to identify customer needs and assess those needs to gain happy
Documenting a journey is exciting. Just like you have your images from childhood as memories, here is a changelog just like an album that documents the journey of your product. It reflects how your product has evolved since its existence. Changelogs have various other benefits such as improving customer engagement,
We all know about the number of products available in the market, so to ensure that your product is providing the best possible experience to your customers is really important. Since there are many alternatives present, the customers aren’t bound to use your product. This is where product analytics