The integral part of every business is customers. Not even a single company would want to dissatisfy their customers. Most companies earn their loyal customer base by improving customer satisfaction. Loyal customers can give you repetitive business and help you sustain in the market for a longer period. So, business

The secret of every successful business is understanding your customers which is possible only when you'll analyze them closely. Real customer analysis is, however, easy to say but hard to perform. At times, customer research only touch the surface and concentrate on irrelevant data. The research that teams perform laboriously

Data is powerful in today's world and modern service teams have tonnes of data stored including customer feedback data, call recordings, etc. To make proper use of this data, customer service analytics comes into the picture. It helps in bringing out insightful information from this raw and unorganized data. It

Every business wants to succeed and establish itself in the industry for which they come up with new sales and marketing strategies every now and then. But do you think it is enough in a decade when customers have endless options and preferences? The answer is: No. To achieve success