Hour-long user calls can be exhausting, and gathering feedback from them can be equally challenging. That’s where Olvy comes in!

Olvy’s Video Feedback Uploader lets you upload all your user calls directly to Olvy, making feedback extraction effortless.

After uploading a call, Olvy AI generates a video transcript. You can then either manually extract feedback from the transcript or let Olvy AI do it automatically in just a few seconds.

Here's how to get started:

Upload User Video Call

To add your video calls to Olvy, start by clicking on “Upload Video Call” and drop all your video calls!

After you upload your videos, Olvy AI will transcribe them and provide real-time updates so you can easily track the progress.

After the analysis is complete, you can start by extracting feedback out of the calls and to do so, start by clicking “Mark or Detect Feedback.”

Methods to Extract Feedback from Video Calls

Once you open your video call profile you will find 2 methods to move forward:

1. Auto-Detect with Olvy AI - Olvy AI will read your transcript and detect feedback automatically within a few seconds.
2. Start Manual Detection - You can start by sharing user details and manually marking transcript text as feedback.

Olvy's flexible approach lets you override auto-detected feedback or use Olvy AI to find more feedback after your manual detection.

Method 1: Detect with Olvy AI

Start by sharing user details with Olvy and you can choose to add user email and other details or simply mark speaker as a user or a moderator.

If you're not sure about speaker roles, click the "Play Speaker" button to view them in video and transcript to validate them.

After user mapping, you can start detection and within a few seconds, Olvy AI will share detected feedback and provide them on the right-side panel and also in the transcript.

Method 2: Start Manual Detection

Similarly to Auto-Detect with Olvy AI, you can share user details with Olvy and you can choose to add user email and other details or simply mark the speaker as a user or a moderator.

Once shared, you click on Add Icon to mark something as feedback and collect it on the right-side panel.

Analysis Video Feedback

After extracting feedback, head to your feedback feed to view the video feedback card, which includes a call summary and all the feedback collected from the call.

To know more about the extracted feedback, you can simply click on it and Olvy AI will play video and transcript from the exact timestamp where the feedback was detected or marked.

To analysis detected feedback, you can start by using Search or Ask, Filters or Copilot, Olvy AI will show detected feedback which match your analysis.

That's how you can simply go from uploading long calls to analysing them within minutes, with Olvy's Video Feedback Uploader.

Olvy's AI Autofills provides you with the ability to create automated custom properties so that you can personalize your feedback analysis workflow such that it best suits your use case.

Don't know how to create an Autofill? – Here you go!

Olvy AI uses the provided description to understand the created values and tags them to your feedback automatically. Here are some examples of how you use Autofill in your workflow:

PS: These are just a few examples, feel free to create Autofills from scratch!

Feedback Type

This property will help to organize feedback based on different feedback types depending on the user's feedback.

Here are a few values for different companies:

Technology:

• Usability: This should be applied to feedback that addresses the ease of use, user interface, and overall user experience of the technology product, providing insights into how user-friendly the interface is.
• Performance: This should be applied to feedback that evaluates the speed, efficiency, and reliability of the technology product or service, helping identify any performance-related issues or strengths.
• Feature Requests: This should be applied to feedback that suggests additional features or improvements users would like to see in the technology product, offering insights into user needs and expectations.
• Bug Reports: This should be applied to feedback that highlights technical issues, glitches, or bugs encountered while using the technology product, helping identify and resolve software or hardware problems.

E-commerce:

• Website Navigation: This should be applied to feedback that discusses the ease of navigating through the e-commerce website and finding products, providing insights into the user experience during the browsing process.
• Checkout Process: This should be applied to feedback that evaluates the efficiency, clarity, and user-friendliness of the checkout and payment process, identifying areas for improvement in the transactional phase.
• Product Descriptions: This should be applied to feedback that assesses the accuracy and completeness of product information and descriptions, helping improve the quality of product details.
• Shipping and Delivery: This should be applied to feedback that addresses the speed, accuracy, and condition of product delivery, offering insights into the effectiveness of the logistics process.

Healthcare:

• Patient Care Experience: This should be applied to feedback that captures the overall experience, communication, and care received from healthcare providers, providing insights into patient satisfaction.
• Appointment Process: This should be applied to feedback that assesses the ease and efficiency of scheduling appointments, both online and offline, helping streamline the appointment booking process.
• Medical Advice: This should be applied to feedback that evaluates the quality and effectiveness of medical advice or recommendations provided, offering insights into the healthcare guidance offered.
• Facility Cleanliness: This should be applied to feedback that addresses the cleanliness and hygiene of healthcare facilities, providing insights into the overall sanitation standards.

Finance:

• Online Banking Services: This should be applied to feedback that evaluates the functionality, security, and user experience of online banking services, helping enhance the digital banking experience.
• Investment Advice: This should be applied to feedback that assesses the quality and relevance of investment advice provided by the financial institution, offering insights into the effectiveness of financial guidance.
• Transaction Security: This should be applied to feedback that addresses the security measures in place during financial transactions, helping ensure the safety of online transactions.
• Customer Support: This should be applied to feedback that evaluates the responsiveness and helpfulness of customer support services, providing insights into the quality of customer assistance.

Manufacturing:

• Product Quality: This should be applied to feedback that assesses the overall quality, durability, and performance of manufactured products, providing insights into customer satisfaction with the product.
• Production Process: This should be applied to feedback that evaluates the efficiency, speed, and sustainability of the manufacturing process, helping optimize production operations.
• Supply Chain Reliability: This should be applied to feedback that addresses the reliability and transparency of the manufacturing company's supply chain, providing insights into supply chain management effectiveness.
• Customer Service for Products: This should be applied to feedback that evaluates the support and assistance provided to customers regarding the company's products, helping improve customer service.

Hospitality:

• Customer Service: This should be applied to feedback that assesses the friendliness, responsiveness, and overall service provided by hospitality staff, offering insights into customer satisfaction with service quality.
• Accommodation Experience: This should be applied to feedback that addresses the quality, cleanliness, and comfort of accommodations, providing insights into guest satisfaction with their stay.
• Dining Experience: This should be applied to feedback that evaluates the quality and variety of dining options and services, offering insights into the overall dining experience.
• Booking Process: This should be applied to feedback that assesses the ease and efficiency of the hotel booking process, providing insights into the reservation experience.

Marketing/Advertising:

• Ad Campaign Effectiveness: This should be applied to feedback that evaluates the impact and success of marketing and advertising campaigns, providing insights into campaign effectiveness.
• Social Media Engagement: This should be applied to feedback that addresses the effectiveness and engagement level of social media marketing efforts, offering insights into online brand presence.
• Content Relevance: This should be applied to feedback that assesses the relevance, quality, and appeal of marketing and advertising content, providing insights into content effectiveness.
• Brand Perception: This should be applied to feedback that assesses how customers perceive and recognize the company's brand, offering insights into brand reputation.

Team Segmentation

This property will help to segregate feedback based on whichever team the feedback is relevant.

Here are a few values for different company types:

Technology:

• Software Development: This should be applied to feedback that specifically relates to the performance, functionality, and user experience of the software products developed by the company.
• Hardware Engineering: This should be applied to feedback related to the design, functionality, and performance of any hardware products developed by the company.
• User Experience (UX) Design: This should be applied to feedback that pertains to the overall user interface, usability, and design aesthetics of digital products.
• Customer Support: This should be applied to feedback concerning the support services provided, including responsiveness, issue resolution, and communication with customers.
• Quality Assurance (QA): This should be applied to feedback related to the quality and reliability of products, including bug reports and suggestions for improvement.

E-commerce:

• Product Management: This should be applied to feedback that addresses the features, quality, and overall value proposition of the products offered by the company.
• Website/App Development: This should be applied to feedback regarding the functionality, user interface, and performance of the company's online platforms.
• Customer Service: This should be applied to feedback related to the responsiveness, helpfulness, and effectiveness of customer service representatives.
• Supply Chain/Logistics: This should be applied to feedback concerning the efficiency and reliability of the company's supply chain and logistics operations.
• Marketing and Sales: This should be applied to feedback related to advertising, promotions, and the overall sales process.

Healthcare:

• Medical Services: This should be applied to feedback related to the quality, effectiveness, and patient experience of medical services provided by the company.
• Patient Care: This should be applied to feedback regarding the care, communication, and support provided to patients.
• IT in Healthcare: This should be applied to feedback about the technology infrastructure, electronic health records, and other IT systems in the healthcare setting.
• Regulatory Compliance: This should be applied to feedback regarding adherence to healthcare regulations and compliance with industry standards.
• Medical Research and Development: This should be applied to feedback related to the innovation, research, and development of medical treatments and technologies.

Finance:

• Banking Services: This should be applied to feedback concerning the efficiency, security, and overall satisfaction with banking services provided by the company.
• Investment Management: This should be applied to feedback related to investment strategies, portfolio management, and financial advice.
• Risk and Compliance: This should be applied to feedback regarding adherence to financial regulations, risk management practices, and compliance standards.
• Customer Relations: This should be applied to feedback about the communication, responsiveness, and support provided to customers in financial matters.
• Financial Technology (FinTech): This should be applied to feedback related to the performance, security, and user experience of financial technology products and services.

Manufacturing:

• Production: This should be applied to feedback regarding the efficiency, quality, and scalability of the manufacturing processes.
• Quality Control: This should be applied to feedback related to the inspection and assurance of product quality throughout the manufacturing process.
• Supply Chain Management: This should be applied to feedback concerning the efficiency, transparency, and reliability of the supply chain.
• Research and Development: This should be applied to feedback related to the innovation, research, and development of new products and manufacturing technologies.
• Facilities and Maintenance: This should be applied to feedback about the upkeep, safety, and functionality of manufacturing facilities.

Hospitality:

• Guest Services: This should be applied to feedback concerning the overall guest experience, including check-in, accommodations, and amenities.
• Facilities Management: This should be applied to feedback related to the maintenance, cleanliness, and functionality of hospitality facilities.
• Food and Beverage: This should be applied to feedback about the quality, variety, and service of food and beverage offerings.
• Event Management: This should be applied to feedback related to the planning, execution, and overall experience of events hosted by the company.
• Customer Experience: This should be applied to feedback about the overall satisfaction and experience of customers during their interactions with the hospitality services.

Marketing/Advertising:

• Marketing Strategy: This should be applied to feedback about the overall marketing approach, branding, and messaging of the company.
• Advertising Campaigns: This should be applied to feedback related to the effectiveness, creativity, and impact of advertising campaigns.
• Branding: This should be applied to feedback concerning the perception, recognition, and alignment of the company's brand.
• Social Media Management: This should be applied to feedback about the company's presence, engagement, and communication on social media platforms.
• Analytics and Insights: This should be applied to feedback related to data analytics, market research, and insights that inform marketing strategies.

Product Segment

This property will help to segregate feedback based on whichever product area the feedback is relevant.

Here are a few values for different company types:

Technology:

• Software Applications: This should be applied to feedback that pertains to the functionality, usability, and performance of software applications developed by the technology company.
• Hardware Devices: This should be applied to feedback related to the design, features, and performance of hardware devices such as computers, smartphones, and other electronic gadgets.
• IT Infrastructure: This should be applied to feedback concerning the technology company's overall IT infrastructure, including servers, networks, and data centers.
• Cybersecurity Solutions: This should be applied to feedback specific to the effectiveness and security features of cybersecurity solutions provided by the technology company.
• Cloud Services: This should be applied to feedback related to cloud computing services, encompassing storage, hosting, and other cloud-based solutions.

E-commerce:

• Website User Experience: This should be applied to feedback regarding the ease of use, navigation, and overall user experience on the e-commerce company's website.
• Product Catalog: This should be applied to feedback concerning the variety, accuracy, and presentation of products within the e-commerce company's catalog.
• Checkout Process: This should be applied to feedback specific to the efficiency, clarity, and security of the e-commerce company's checkout process.
• Payment Systems: This should be applied to feedback related to the reliability and convenience of payment systems integrated into the e-commerce platform.
• Shipping and Delivery: This should be applied to feedback regarding the speed, accuracy, and condition of products during the shipping and delivery process.

Healthcare:

• Patient Care Services: This should be applied to feedback concerning the quality, efficiency, and overall experience of patient care services provided by the healthcare company.
• Electronic Health Records (EHR): This should be applied to feedback related to the accuracy, accessibility, and security of electronic health record systems.
• Medical Devices: This should be applied to feedback specific to the functionality, reliability, and user-friendliness of medical devices offered by the healthcare company.
• Telehealth Solutions: This should be applied to feedback regarding the effectiveness and convenience of telehealth solutions and services.
• Appointment Scheduling: This should be applied to feedback concerning the ease and efficiency of scheduling appointments with the healthcare provider.

Finance:

• Online Banking: This should be applied to feedback related to the user interface, security, and features of the online banking services provided by the finance company.
• Investment Services: This should be applied to feedback specific to investment-related services, including trading platforms, investment advice, and portfolio management.
• Mobile Banking Apps: This should be applied to feedback regarding the functionality, accessibility, and user experience of mobile banking applications.
• Personal Finance Tools: This should be applied to feedback concerning the effectiveness and user-friendliness of personal finance management tools.
• Customer Support: This should be applied to feedback related to the responsiveness and helpfulness of customer support services.

Manufacturing:

• Product Quality: This should be applied to feedback concerning the overall quality, durability, and performance of the manufactured products.
• Supply Chain Management: This should be applied to feedback related to the efficiency, transparency, and reliability of the manufacturing company's supply chain.
• Production Efficiency: This should be applied to feedback specific to the speed, cost-effectiveness, and sustainability of the production processes.
• Inventory Management: This should be applied to feedback concerning the accuracy and optimization of inventory management systems.
• Customer Service for Products: This should be applied to feedback related to the support and assistance provided to customers regarding the company's products.

Hospitality:

• Hotel Accommodations: This should be applied to feedback concerning the quality, cleanliness, and overall experience of hotel accommodations.
• Customer Service: This should be applied to feedback related to the responsiveness, friendliness, and helpfulness of the hospitality company's customer service.
• Booking Process: This should be applied to feedback regarding the ease, transparency, and efficiency of the hotel booking process.
• Amenities and Facilities: This should be applied to feedback concerning the availability, condition, and variety of amenities and facilities provided by the hospitality company.
• Dining Services: This should be applied to feedback related to the quality, variety, and service of dining options within the hospitality establishment.

Marketing/Advertising:

• Ad Campaign Effectiveness: This should be applied to feedback specific to the success and impact of marketing and advertising campaigns.
• Social Media Marketing: This should be applied to feedback concerning the effectiveness and engagement of the company's social media marketing efforts.
• Content Quality: This should be applied to feedback related to the quality, relevance, and appeal of marketing and advertising content.
• Branding: This should be applied to feedback concerning the perception and recognition of the company's brand in the market.
• Customer Engagement: This should be applied to feedback related to the level of engagement and interaction between the company and its customers.

Once you’ve thousands of feedback collected in a place, it becomes quite difficult to organize and enrich that feedback manually. But you can easily do so with Olvy AI Autofills. Let’s understand how you can best use Olvy AI Autofills.

Creating up Autofills

Head over to any of your feedback profiles and click on "Add Custom Property."

Click once, and a pop-up appears with autofill and manual properties. Choose your preferred property type and set it up.

Currently, Autofill is available for multi-select and single-select property types, allowing you to create automated selections.

Once an autofill property type is selected, a creation slideover would open for autofill property creation.

Name it just like any other custom property, and add a brief description explaining how it aids in segregating feedback. This description is crucial for Olvy AI to understand the purpose of your autofill.

Creating Values for Autofills

Click on "Create Value" to create the autofills values that you want Olvy AI to tag to your feedback automatically.

Name it and describe how it aids in categorizing your feedback. This is crucial for Olvy AI to understand and accurately tag it to your feedback.

You can create as many of such values as your want with their relevant descriptions.

Feedback analysis using AI Autofills

Once done, you’re all sorted. Olvy AI Copilot will auto-tag your feedback by the custom property you created and will enrich your feedback. You can move over to your feedback feed to see it's magic!

Olvy also allows you to add your custom properties as filters. Click on the filter to find and apply relevant values, streamlining feedback based on your custom properties.

Once filtered, you can see your filtered values highlighted on the feedback card, giving you a quick idea about the feedback.

Managing Autofills Property

You can find autofill suggestions in the AI enrichment tab of each feedback profile.

Feel free to edit the value tagged with any feedback, this also improves Olvy's AI suggestions for your workspace.

You can also check Autofill's analysis process from the Data Sync slideover, providing you with a transparent view of Olvy's analysis process.

You can manage your AI autofill custom properties from it's workspace settings, where you can edit or delete existing ones or create new ones.

Here are some examples of how you can set an autofill and improve your analysis.

Before Olvy most of the users maintained an excel sheet for their product feedback, also some of their feedback was in different tools. For them, we've built a Feedback Importer that supports CSV, TSV, and Excel files. In just three simple steps, you can seamlessly import your existing feedback into Olvy and consolidate it all in one place.

Here are the steps on how to use the latest integration.

Uploading Feedback

Once your feedback is already neatly organized in a structured CSV, TSV, or Excel file, effortlessly import it into Olvy. Just navigate to the integrations section, and find the Feedback Importer to seamlessly upload your file.

You can also download and refer to the Sample CSV file as an example of the format that our system understands. This provides an illustration of the type of file structure that is compatible with our system, helping you ensure a smooth import process with seamless compatibility.

Mapping Fields

Utilize the dropdown options to align your data with the feedback fields recognized by Olvy. By selecting the appropriate mappings, you can establish a correspondence between your existing data and Olvy's feedback fields. Additionally, with the help of the Live Preview feature, you can visualize how your feedback will appear once it is imported. This allows you to ensure the accuracy and formatting of your imported feedback before finalizing the process.

In situations where the feedback body is empty for certain rows, our system will exclude those entries from the import process since a feedback body is a mandatory field. However, all other feedback with a valid body will be imported without any issues.

Importing

Simply click on the "Import Feedback" button to bring your feedback directly into the Olvy dashboard.

With this 3 step process, you can now easily bring your feedback directly into Olvy and gain valuable insights from it. Once imported, the feedback will be available in the dashboard, allowing you to access and analyze it in a centralized location.

If the number of feedback you are trying to import exceeds the limit of your current Olvy Plan, our system will only import the initial feedback up to the plan's limit. This ensures that the total number of imported feedback remains within the plan's allowed threshold.

This angular component allows you to easily include Olvy widgets in your Angular applications. The component takes care of all the necessary set up and configuration, allowing you to simply specify which Olvy widget you want to use and any relevant options.

Demo

**https://codesandbox.io/s/olvy-widget-angular-qf2fvd**

Installation

Install @olvyhq/widget-angular with npm

npm install @olvyhq/widget-angular

Usage/Examples

`import { WidgetAngularComponent } from '@olvyhq/widget-angular'; @NgModule({ ....

imports: [ WidgetAngularComponent ],

....

})`

How to use

`<olvy-widget [config]="<Configuration>"> <div "<css-selector>" ></div> </olvy-widget>

//Replace "<css-selector>" with the selector you configured on Olvy for target element and <Configuration> with your configuration`

Example

<olvy-widget [config]="appConfig">     <div id="olvy-whats-new">Announcement Widget</div>   </olvy-widget>   //here appConfig has the configuration and #olvy-whats-new is the target element

Configuration

appConfig={     workspaceAlias: "olvysdktest"   }

Methods

Fetch olvy Utils

let OlvyUtils = await OlvyWidgetComponent.getOlvyUtils()

To show widget

OlvyUtils.showWidget(workspaceAlias,widgetAliasOrID)

To hide widget

OlvyUtils.hideWidget(workspaceAlias,widgetAliasOrID)

To set user

OlvyUtils.setUser(workspaceAlias, userObject)

To set feedback meta info

OlvyUtils.setFeedbackMetaInfo (workspaceAlias, metaInfo)

To refresh unread count

OlvyUtils.refreshUnreadCount(workspaceAlias,widgetAliasOrID)

To show unread releases count

OlvyUtils.getUnreadReleasesCount(workspaceAlias,widgetAliasOrID)

To remove unread indicator element

OlvyUtils.removeUnreadIndicatorElement(workspaceAlias,widgetAliasOrID)

To add unread indicator element

OlvyUtils.addUnreadIndicatorElement(workspaceAlias,widgetAliasOrID, count)

To get last opened timestamp

OlvyUtils.getLastOpenedTimestamp(workspaceAlias,widgetAliasOrID)

To refresh the widget

OlvyUtils.refresh(workspaceAlias,widgetAliasOrID)

To teardown the widget

OlvyUtils.teardown(workspaceAlias,widgetAliasOrID)

To create feedback

OlvyUtils.createFeedback(workspaceAlias,params)

Tests

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