NPS Surveys with Olvy
What is NPS — and why does it matter? Net Promoter Score (NPS) is one of the most widely used metrics for measuring customer loyalty. It asks users a single, simple question: "How
Feedback Management
A collection of 10 articles
Setup Feedback Management System
Currently, you might be getting user feedback from multiple channels such as Slack, Intercom, Crisp, Telegram, etc., which makes it even more important to have a centralized feedback management system. Let’s set
Feedback Import via Slack, Discord, Excel/CSV, Zapier
Recording all user feedback is a great practice, and you may already be doing so without Olvy. Some users maintain feedback in a Slack channel, while others use large Excel sheets or Confluence,
Understand Feedback Profile and AI at Olvy
Once you’ve set up your feedback management system, you receive feedback on your Olvy workspace, which you can see on the Feedback feed. When you open any feedback card, you’ll see
Reply to User Feedback
Once you’ve resolved the user’s feedback, or you have some update to share with your user, you can do this in multiple ways directly from Olvy, one of which is replying