Feedback Management

Currently, you might be getting user feedback from multiple channels such as Slack, Intercom, Crisp, Telegram, etc., which makes it even more important to have a centralized feedback management system. Let’s set

Recording all user feedback is a great practice, and you may already be doing so without Olvy. Some users maintain feedback in a Slack channel, while others use large Excel sheets or Confluence,

Once you’ve set up your feedback management system, you receive feedback on your Olvy workspace, which you can see on the Feedback feed. When you open any feedback card, you’ll see

Once you’ve resolved the user’s feedback, or you have some update to share with your user, you can do this in multiple ways directly from Olvy, one of which is replying

Olvy’s feedback feed helps you categorize feedback better and streamline your workflow, your feed has different tabs based on feedback status. Once you open Feedback Feed, you’ll see tabs on top