Net Promoter Score (NPS) is a metric that gives you a broader picture of the level of customer satisfaction. It helps you gain valuable insights into how likely your customers will recommend your product to others. So, here we'll explore the specifics of NPS and the steps to calculate it.

Unified Customer Experience (UCX) is a strategy to provide customers with a consistent and seamless experience across all communication channels and customer touchpoints. It's important for every business. So, in this blog, we'll guide you through everything you should know about UCX.