Qualitative analysis is quite different from quantitative analysis metrics like NPS and CSAT. Let's talk about qualitative analysis in detail, see how it's different from quantitative analysis, and find out why you should keep track of various qualitative metrics.

Gathering qualitative data on customers, users, or visitors is essential as it assists in identifying issues and challenges they encounter and provides solutions to satisfy them. Let's discuss qualitative data analysis, various methods for performing it, and how you can implement it.