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You have a community around your product on Telegram you get a lot of valuable feedback there. With any community with more than a few members, it becomes difficult to keep track of all the feedback you receive and keep those members informed whenever you ship something they’ve asked for.

Olvy's Telegram integration helps you solve this problem. Once set up you can push any message you receive in your Telegram community to Olvy, and we will give you insights on top of all the user feedback you've pushed to Olvy, and help you convert the common themes from your user feedback into your engineering roadmap, and finally close the loop with your users once you ship something they've asked for.

Setting Up the Integration

Head on over to Telegram and go @OlvyFeedbackBot's profile. Here is a link

Click on "Add to Group or Channel", select the group you want to add the bot to, and add the bot as an Admin. The bot needs be added as an admin to be able to read messages to identify user feedback for you.

Now, head on over to your group and run the /connect command for the bot. You will be shown a prompt to connect the group to your Olvy workspace. Click on Connect.

You will then be redirected to Olvy, where you will need to log in and select the workspace you want to link the telegram group to. Once you click on Connect, the @OlvyFeedbackBot will be connected to your Telegram group.

Pushing a feedback to Olvy

There are two ways to push feedback to Olvy using the Telegram Bot.

  1. Using the feedback hashtag
    Any message on the telegram group that contains the hashtag #feedback will be added a feedback to your Olvy workspace. You customise this hashtag to whatever you like in the Integration configuration on Olvy (refer to configuring the integration below)
  2. By mentioning @OlvyFeedbackBot
    Found a message you want to push as a feedback? Just reply to that message and mention @OlvyFeedbackBot and it will be pushed to your Olvy workspace.

Completing the User Feedback Loop

Once you’ve shipped something your users on Telegram had asked for, it’s time to delight them with the new product updates. You can communicate, make announcements or publish a release note to inform your users directly from Olvy.

  • Communicating via Feedback

Whenever you push feedback from Telegram, Olvy automatically creates a user profile of that user and stores this feedback.

You can open this feedback and move over to Message activity.

Here you can send across a message to your user directly.

  • Communicating via Issues

You can create an issue and attach relevant feedback with them for your engineers and product teams to work on it.

Once these issues are resolved, you can move over to announcements to inform users.

Here you can send out an announcement to multiple users and to multiple sources attached with this issue, all in just one click.

Configuring your Telegram Integration

Once you set up the Telegram integration you can configure it to change how the integration acts and what it does for you. To configure an integration click on the ⚙️ icon next to the integration you want to customize and you'll be presented with the following available configuration options.

  1. Feedback Hashtag
    Any message on your Telegram group that contains this hashtag will automatically be added as a feedback to your Olvy workspace.
  2. Message Acknowledgement
    By default the Olvy bot doesn't respond to a Telegram message whenever you push it as a feedback to reduce noise in your group. You can enable the message acknowledge and the bot will reply to the message you push letting your users know that their feedback was added.

Summing up, Olvy’s Telegram Integration helps you with

  1. Pushing relevant feedback directly from telegram and analyzing all the feedback in one place.
  2. Communicate with all the users who gave feedback for all the research and communication purposes.
  3. Olvy automatically creates a user profile once feedback is pushed to Olvy.
  4. Send out announcements to all the relevant users once you ship something they've asked for.