Frill Review 2023 and a Better Alternative

Frill is one of the tools to collect customer feedback quickly. It majorly helps capture and organize product feedback and announce users in one place. You can manage it in two ways – Web Platform and Embeddable Widget.

In this blog, we'll review Frill, see what its users are saying about the tool, and what other alternatives you have.

Let's get started!

Overview: What is Frill?

Frill is one of the ways to collect customer feedback. It helps companies capture and organize product feedback and prioritize features based on a voting system. At last, it lets you announce product updates to users, all from one place.

The tool offers two distinct ways to perform the complete process – Web Platform and Embeddable Widget.

The web platform is an easy and simple solution to capture and manage feedback on the web whereas, in the embeddable widget, the whole web platform is wrapped up in a widget.

Features of Frill

Now, let's have a look at the features of Frill that make it such a helpful tool for companies.

1. Capture Ideas From Users

This feature of Frill helps you collect feedback from users and teammates.

You can collect feature suggestions and ask them to vote to identify which features most of your users want.

It helps you categorize Ideas into Topics for your company.

2. Turn Ideas into Roadmaps

Now comes the time to take action. This feature of Frill helps you turn captured Ideas into your product roadmaps and inform users about what they can expect next.

These update statuses and orders are customizable and help you keep everything clean and straightforward on the roadmap.

Frill offers an embeddable public roadmap feature in three different styles among which you can choose any of your choices.

3. Make Announcements of Shipped Features

Frill offers you a free changelog widget with stunning UI that helps you make announcements once the feature is built.

You can use unlimited announcement widgets on Frill's free plan. You can either embed these announcement widgets in your app or use Frill as a standalone changelog tool.

Frill Users Feedback

Users are the ones who give unbiased feedback about any tool so nothing is better than listening to them. So, let's see what Frill users are saying about it and figure out whether it's actually that helpful.

"A great product supported by great service"

What do you like best?
Perfect set of features, a clean UI, and the best service you could ask for

What do you dislike?
Nothing, it is a great product, and the minor issues I have noticed have all been fixed in later releases

What problems is the product solving and how is that benefiting you?

We had to move from User Voice for our embeddable ideas widget because it was far too expensive and had limited features.
I looked at about 16 alternatives. It came down to SleekPlan and Frill. Frill was far more user-friendly and intuitive to use.

Due to some peculiarities in our app, we had some issues getting the widgets to work properly and Mike and his team not only provided excellent support, they also made some changes to their code, which they released within a week, to get us up and running.

Annika H. Source: G2
Product Operations Manager | Small-Business(50 or fewer emp.)

"Simple tool for connecting with your customers for feedback and idea generation"

What do you like best?
It is so easy to use. Really is a great tool to connect with your clients for meaningful feedback.

What do you dislike?
I haven't found anything just yet that I do not like. It is a very simple tool.

Recommendations to others considering the product:
It is a simple yet powerful tool. If you're a saas really have any business Frill helps you develop in a way that your clients actually want. Great feedback and communications tool.

What problems is the product solving and how is that benefiting you?
Showcase what I have done and show clients what I am doing and what is coming up next. I can easily get suggestions and feedback for future growth

Josh v. Source: G2
Mindset & Holistic Life Coach | Small-Business(50 or fewer emp.)

"Frill makes it easy to capture customer feedback"

Pros: It is easy to collect customer feedback, develop a roadmap, and make announcements using this software.

Cons: So for so good while using this software.

Sandeep N. Source: Capterra
Designer | Marketing and Advertising, Self-employed

Olvy – Better Alternative to Frill

Frill is a product management tool with feedback boards that work on the voting system. Here you have a better alternative to Frill – Olvy – that makes use of data, AI, GPT-3, and 1:1 communication to help you make the right product decision.

Since Frill is based on the voting system, it gives you less accurate information on users' needs. So, if you want more accurate information, check out Olvy which also lets you communicate with users 1:1 so you can have deep-dive discussions with them.

Use both tools individually and decide which one suits you best.