Collect User Feedback From Community Channels

Do you know what makes a great product?

It’s user feedback, and there are multiple ways to collect these, but one of the best ways of doing this is by actively listening to your users on platforms where they are already talking about you, such as Discord, Slack, Crisp, Intercom, Telegram, etc.

By listening to your users actively, you can get an insight into what they are talking about, and what they hate, want, or would like to have.

Why Listen To Users On Community Channels?

By listening to your users in communities, you can gain valuable insights into their needs and preferences, which can help you improve your product to meet their expectations better.

Additionally, actively engaging with your users can help build a sense of community around your product and increase brand loyalty. When users understand that product decisions are made based on their inputs, they feel they are valued and stay close to the product.

How To Listen To Users On Community Channels?

Listening to thousands of users over various platforms can be tiring and requires a team if done manually.

To solve this issue, some CSM (customer support tools), such as FreshDesk, came up with a solution to listen to socials without leaving their tool, but there was a major flaw, almost all these have limited integration. Another issue is that this process still needs you to go through all the user inputs one by one.

So what’s the solution?

The best solution to this problem is Olvy, as it not only integrates with various platforms like Telegram, Slack, Discord, Crisp, Intercom, etc. but also provides a summary of what users are talking about.

The whole process is taken care of by Olvy’s AI stack, which helps save time that one would have spent by going through all user inputs one by one.

Listen To User Feedback On Telegram

Do you run a Telegram community? If yes, then that’s a place where you’ll receive a ton of user feedback and queries.

To listen to user feedback on Telegram, you can use Olvy's Telegram Integration. For setting user feedback flow to Olvy, head on over to Telegram go to @OlvyFeedbackBot's profile, and add it to the group or channel you wish to track. Here is the link to Olvy’s bot.

There are two ways to push feedback to Olvy using the Telegram Bot.

1. Using the feedback hashtag: Any message on the Telegram group that contains the hashtag #feedback will be added feedback to your Olvy workspace. You customize this hashtag to whatever you like in the Integration configuration on Olvy (refer to configuring the integration below)
2. By mentioning @OlvyFeedbackBot: Found a message you want to push as feedback. Just reply to that message and mention @OlvyFeedbackBot, and it will be pushed to your Olvy workspace.

Olvy’s Telegram Integration helps you:

1. Push relevant feedback directly from Telegram and analyze all the feedback in one place.
2. Communicate with all the users who gave feedback for all the research and communication purposes.
3. Automatically creates a user profile once feedback is pushed to Olvy.
4. Send out announcements to all the relevant users once you ship something they've asked for.

Listen To User Feedback On Slack

Slack is a platform that has grown from an internal messaging tool for teams to something to run communities and also 1:1 connecting using the Slack connect feature.

Most organizations treat Slack with utmost priority as, for some, it contains most of their paying users or prospects who are likely to connect.

To set it up, you need to log in to your Olvy account, go to Workspace Settings > Integrations > Slack, and authorize your Slack Workspace with Olvy. Once that’s done, Olvy’s Slack Bot will be added to your Slack workspace, and you can just add it to the channels that get feedback.

Olvy’s Slack Integration helps you:

1. Push relevant feedback directly from Slack and analyze all the feedback in one place.
2. Automatically create user profiles once any feedback is pushed to Olvy.
3. Communicate with all the users who gave feedback for all the research and communication purposes.
4. Send out announcements to all the relevant users once you ship something they've asked for.
5. Inform your community members on Slack whenever you publish a release note.

Listen To User Feedback On Discord

Discord is another platform where many communities are built and active conversations happen. Among these conversations lies user feedback that actually matters.

To set it up, you need to log in to your Olvy account go to Workspace Settings > Integrations > Discord and authorize your Discord server with Olvy. Once that's done, Olvy's Discord Bot will be added to your Discord server, and you can start tracking feedback from your users.

Olvy’s Discord Integration helps you:

1. Push relevant feedback directly from Discord and analyze all the feedback in one place.
2. Communicate with all the users who gave feedback for all the research and communication purposes.
3. Automatically creates a user profile once feedback is pushed to Olvy.
4. Send out announcements to all the relevant users once you ship something they've asked for.

Listen To User Feedback On the Play Store

If you have an Android app, then your Play Store reviews section is what users use to leave their thoughts, feedback, issues, and occasionally feature requests.

Here’s the link to the documentation to set up your Play Store integration to automatically fetch feedback onto Olvy and also reply without leaving the dashboard.

Closing The Feedback Loop

Closing the feedback loop is the process's final and most important step.

The beauty of Olvy is that you can reply to user feedback on the same place from where you've received it and that too without leaving the dashboard, and it’s available for all the platforms we discussed.

Conclusion

In conclusion, actively listening to and engaging with your users on community platforms can provide valuable insights into their needs and preferences, which can help you improve your product and build brand loyalty.

With the help of tools like Olvy, you can efficiently collect and analyze user feedback from various platforms and respond to them without leaving the dashboard. By closing the feedback loop, you can show your users that you value their inputs and continue to improve your product to meet their expectations better.